A boot-removal contract has a clock. The order comes in by email, and the boot comes off within the hour. Miss the hour and the client wants the job handed back, and a handed-back job is a job nobody pays for. The orders were handled by whoever was dispatching that day, which meant watching the inbox on top of everything else: notice the email, read it, retype the plate, make, model, color, location, and customer into the dispatch software, roll a truck. Anywhere from one to twenty orders a day depending on the season, every one of them a stop-what-you're-doing event.
Everything had to work in place, unattended, on what the office already owned: their Gmail, their dispatch software, no new vendor. The job was "do the dispatcher's exact steps without the dispatcher."
So the watcher does what the person did, in the same order. It runs as a flow, and the flow reads like the job description:
The flow
The order's email is marked handled the instant the dispatch is confirmed, so if anything later fails, a retry can never send a second truck after the same boot. And the confirmation email echoes the order as it was read, so a misread detail would surface immediately rather than at the curb. The job lands in an append-only log, and a completion watcher follows the call until the boot is off, then sends the "boot removed" follow-up.
The parsing is deliberately forgiving, reading more fields than it strictly needs so one smudged value does not sink an order, and anything it cannot read with confidence stays unread in the inbox for a human. The failure mode is the process the office already had. Formats drift over time and the flow gets updated to follow them, with batch input next on the list. If a step ever fails outright, an issue is filed automatically with the details. No news is good news; most months, there is none.
The watcher has been on duty since November. Orders land in dispatch within minutes, the boot comes off inside the contract hour, and the person dispatching only assigns drivers now. Boot removals come in as seamlessly as any auto club's call.